Terms

Terms In this Policy of Fair Trading (“Terms”):

We set out below all the terms which apply to bookings which you ask us, M8 MOTO Ltd, to undertake on your behalf. You should study them carefully.

General Terms – Guided and Self-Guided Tours

1.0 “You” , "Your" are the customer; “Tour” is the tour you have selected from our site or brochure “We”, "Our" and “Us” are M8 MOTO (Ltd).

1.1 Description

All motorcycle tours are booked on a first come first served basis, when You book your motorcycle tour with Us the following will be required;

Deposit paid in full

1.2 Conditions of Sale

Customer Responsibility: When purchasing a product from Us it is your responsibility to read and understand the terms and conditions.

Payments & Deposits

Deposits: Deposits are required per person and are NON REFUNDABLE and NON TRANSFERRABLE. The deposit required for each tour is listed on the specific Tour webpage, this may be displayed as a percentage of the total tour price, or as a fixed amount.

Payments

We accept in-person credit card payments, online payments and bank transfers as a method of payment. You will be charged in the currency (e.g. GBP £ pounds sterling, AUD AU$ Australian Dollar, USD $ American Dollar) as indicated/chosen on the website. You are responsible for any bank charges incurred as a result of the transfer, either by Your bank or Our bank.

Balance of Payments

Must be paid in FULL 12 weeks before the first day of arrival at Your Tour.

Failed Payments

Failure to receive successful payment at any stage may result in cancellation of Your Tour and full loss of monies paid to that point.

Currency Fluctuations

Some circumstances beyond our control may dictate an increase in the cost of Your tour from the originally published price. Any increase less than 2%, We will absorb the cost. Anything over 2%, We may need to invoice You. You will of course be informed of any increase in good time via email. Failure to pay an increase may result in the cancellation of Your booking with no refund.

Travel Vouchers

Where customers have purchased or been issued a Travel Voucher, these vouchers may only be used against a Tour on sale on our website; they have no cash value and must be redeemed within the stated timeframe in place at the time of issue. Bookings made using vouchers for part or full payment will be subject to Our normal terms and conditions, however, in the event of a cancellation, no cash refunds will be issued, but we will always attempt, at Our discretion, to allow transfers subject to availability.

Refund Credit Notes

Where You have been issued a Refund Credit Note, these may be redeemed against a tour on sale on our website booked by, but not needing to depart by, their expiry date. Should they not be redeemed by their expiry date, then a full refund of their value will be processed by us within 28 days.

1.3 Cancellations

If You Cancel

In the event of You having to cancel Your Tour the following will be incurred;

Full loss of all deposit/s and one of the following:
80 days or more before departure, loss of 50% of all monies paid (And Deposit/s)
0 – 79 days before departure, loss of 100% of all monies paid (And Deposit/s)
A no-show always incurs 100% of all monies paid (And Deposit/s)

It is for this reason that we strongly recommend You obtain adequate travel insurance that covers cancellations.

Should You have to cancel Your Tour for any reason, Your booking may be transferred to another person providing a minimum of 2 weeks' notice is given; this will incur a £30.00 administration charge plus any additional direct costs we may incur. Any transfers of bookings, whether to another person or for yourself to another Tour, where authorised by us, will be treated in the same fashion as if it was made using a travel voucher ie: in the event of a future cancellation at a later date no cash refunds will be issued, but We will always attempt, at Our discretion, to allow further transfers subject to availability.

If We Cancel

We reserve the right to cancel any Tour, however We would only do so in extreme circumstances or if participant numbers dictate it is simply not feasible to run the Tour. In the event that We cancel a Tour, You will be given an option to move monies paid to another Tour of your choice (subject to availability) or a refund as dictated by the relevant legislation.

Should We need to cancel as a result of situations beyond our control, we will not be held responsible or be liable to offer a refund/compensation. This could include but is not limited to the following: war, riots, civil unrest, terrorism, natural disaster or any unforeseen cancellations due to industrial disputes, and/or weather – acts of god.

1.4 Delays

We cannot be held responsible for any unforeseen delays to Your journey before you join us. In the case of delays You are responsible for providing Your own meals, accommodation and other travel arrangements where We do not directly provide You with travel to the Tour start location and any other additional costs incurred.

Our Tours are scheduled months in advance, and due to this, under some circumstances the scheduled routes and overnight stops may change slightly from those advertised to allow for road closures, hotel adjustments, operational circumstances and unforeseen events. You will be informed of any changes to the itinerary before the commencement of any tours if possible. Whilst it is Our intention to adhere to the route described in the itinerary, there is a certain amount of flexibility built into the program, and on occasion it may be necessary, or desirable, to make alterations. Any decision will be made solely at Our discretion, based on the safety of the Tour and practical considerations. You agree to accept these unavoidable amendments should they be required.

1.5 Disclosure

Non-Disclosure

Any criminal convictions or medical conditions must be declared on the booking form. Not doing so may render the contract invalid between You and Us and may result in the termination of Your Tour with the loss of any monies paid. Any losses to Us as a result or consequence of non-disclosure will be charged to You.

Pre-existing Medical Conditions (including dietary or other allergies)

We request that You inform us of any pre-existing medical conditions and any treatment/medication that You may need or carry for this condition so that in the event of an unfortunate recurrence or episode We are able to obtain appropriate medical assistance for you as soon as possible. Any such information will be treated with the utmost sensitivity. Non-disclosure may result in termination of our contract and your trip with us you without redress, compensation or refund being paid

2.0 Travel Details

Your Travel arrangements

We will NOT supply any flights to tour locations.

Do not book any flights until your tour booking has been confirmed.

Passports/ Visas / Visa Waivers (USA)

It is the responsibility of the customer to ensure that they and all members of their party are in possession of either a valid Passport or suitable travel document equivalent appropriate to country/countries being visited or transited during your trip with Us. If You or others in your party require visas for the country/countries visited, You are expected to obtain the correct documentation before travelling. We can help You in the preparation of these documents but is not responsible for any documentation relating to VISAS or cancellations resulting from incorrect or unreceived documentation.

Ferry Bookings

If your tour includes ferry travel, You must abide by the Terms & Conditions as set out by the ferry company. Once you book through Us there will be NO REFUNDS for fares paid. We are not responsible for any travel disruptions or cancellations.

2.1 Driving and Bike Responsibilities

You must be a competent bike rider. It is Your responsibility to ride any motorcycle in accordance with local laws, rules and regulations. Any motorcycle accident involving a participant with an unrelated third party, another participant or solo will never be Our responsibility.

Motorcycle Tours Driving License requirements: All riders must be in possession of a full and valid license for the class of machine they are using for the country they are visiting. We advise you to obtain an International Driving Permit/License where necessary.

Riding Your own Motorcycle: We only accept motorcycles that are insured, road legal and with visible/legal registration plates. Bikes should be in good condition with a current roadworthiness certificate in the country it is registered ing. Each participant is responsible for their motorcycle concerning care and use and for the conformity of it with the laws in force for each country visited on your specific tour. In the case of mechanical breakdown whilst riding your own Motorcycle You are responsible for recovery/repatriation and/or repair of the motorcycle. All riders with a pillion are responsible for their pillion's safety.

Motorcycle Insurance

Each participant must be in possession of valid insurance for their vehicle, for themselves (and their pillion), including valid repatriation insurance for the vehicle and for themselves (and their pillion), where applicable. Any incident or accident that involves a participant (or their pillion) will not be accepted as Our responsibility.

When booking a tour we assume that the participant (and pillion if applicable) will have read the Tour Itinerary and will be fully aware of the route, destinations and the approximate mileages for each day. It is the responsibility of the customer to assess their own ability and stamina for the tour and to have made the judgement that it is an appropriate tour for them to undertake. We cannot be held responsible if the customer is out of their comfort zone in regard to the difficulty of the tour.

Participants agree that they are aware that, in addition to the usual dangers and risks inherent in motorcycle travel, some destinations have certain additional dangers and risks and that such risks simply cannot be eliminated without jeopardising the essential qualities of the activity and that these inherent risks contribute to the enjoyment and excitement and are the reason for your participation. The risks include, but are not limited to travelling in mountainous terrain, physical exertion for which you may not be prepared, altitude, civil unrest, forces of nature, all forms of transportation, accident or illness in remote areas without means of rapid evacuation or proper medical facilities.

2.2 On Tour

Conduct

You are expected to hold a level of competency and an ability to fully control your motorcycle at all times. You are expected to ride courteously and safely in respect to your fellow riders and road users. If we feel you are not riding in a safe and courteous manner and putting other members of the group or yourself at risk, we reserve the right to ask you to leave the tour group and ride alone.

We operate a zero tolerance policy regarding any type of abuse. Any form of threatening behaviour, verbal or physical abuse to another member of the group or towards any of our staff, contractors or tour leaders will result in you being expelled from the tour and your tour terminated with no refund.

Leaving the motorcycle tour

If for any reason you choose to leave or exclude yourself from a tour before the end location, you will not receive any refund or compensation.

Irrevocable disruption

If you cause disruption by words or deed to a tour or other participant on that tour, you may be asked to leave immediately without redress; this will result in the termination of your tour with Us and the loss of all monies paid to Us. No claim for Consequential Loss will be accepted by Us for other costs incurred in completion of the trip by you under this circumstance. No refund or compensation will be given in any way, shape or form, i.e. money – credit or towards another event or tour.

2.3 Photography

We may take photographs and film footage of any participant (and/or pillion) and your motorcycle whilst on tour.

We reserve the right to use such material for any advertising, brochure, video production or for any other marketing uses without obtaining further consent.

2.4 Insurance Travel / Medical / Breakdown

You the customer agree to have suitable personal, medical, cancellation, travel and breakdown insurance in effect for the duration of your trip, these must include full coverage for motorcycle riding with (if applicable) your pillion, any activities you plan to do and a Flying Doctor service if required as well as cover for the repatriation for you and your motorcycle. If you cancel or divert from any motorcycle/event/tour before the end date you are liable for your own claim against your own insurance in any circumstance including but not limited to illness, accident or death.

We highly recommend that you check your insurance covers for abandonment/cancellation/curtailment. We are not liable in any such circumstance.

3.0 Our Tour Responsibilities

We Are Responsible

For any part of the program booked by us, where it is within our control, to ensure that it meets the standards as described in the brochure or publicity. You will be provided with GPS data, detailed maps and full hotel addresses.

The guiding of the tour is done purely at our discretion. In the event that your tour guide becomes incapacitated by accident or illness, or otherwise unavailable We will endeavour to provide a replacement guide. However, if in exceptional circumstances this is not possible, you agree to continue the tour without a guide using the tour notes, itinerary and hotel bookings provided.

We Are NOT Responsible

Should some amenities be out of order due to service requirements, weather conditions or lack of demand due to low client numbers in the hotel or other amenities such as parking space fees that you may have cause to require the use of.

We will not be liable for any personal injury, illness, death, losses or liabilities resulting from the use of amenities/hotel facilities including consumption of food, drink or alcohol that are provided by a third party.

Provision of government-issued photo ID at hotels and credit card or cash deposit at check-in for incidental charges on your room.

3.1 Returning from European Tours:

Once your tour has commenced, you will be provided in advance with a return ticket or booking reference which will ensure that you can return to UK in the event of insolvency of us. This is in accordance with The Package Travel and Linked Travel Arrangements Regulations 2018

3.2 Complaints Procedure

To Resolve Complaints: where our representative is in attendance for your tour you should in the first instance of a complaint contact him/her at the time. If however, you are not completely satisfied with the response you should write to US at m8moto@icloud.com. A complaint will be dealt with within 28 days of our receiving your letter.

You hereby agree that we may transfer, sub-contract or otherwise deal with any or all of our rights and/or obligations under these terms and conditions as we deem appropriate. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions without obtaining our prior written consent from Us.

3.3 Protection of Your Money

According to the The Package Travel and Linked Travel Arrangements Regulations 2018 all holiday organisers have to make provision for the protection of holidaymaker’s money in the event of the company’s insolvency. For our Package holidays Protected Trust Services (PTS) provide financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Us, and in the event of their insolvency, protection is provided.

3.4 Legal Agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between You and Us in relation to your use of our website and attendance on our tours and supersede all previous agreements in respect of your use of this website or our services as a tour operator.

Debt Recovery

Any debts or money owed to Us by You for non payment of goods or services are handed over to our debt recovery service to recover any money you owe. You will be liable for the recovery charges imposed by our agency from the original action date.

Indemnity

You hereby indemnify Us and undertake to keep Us indemnified against any losses, damages, costs, liabilities and expenses, including without limitation legal expenses and any amounts paid by Us to a third party in settlement of a claim or dispute incurred or suffered by us arising out of any breach by You of any provision of these terms and conditions, or arising out of any claim that You have breached any provision of these terms and conditions.

English Law

These terms and conditions are governed by and construed in accordance with English Law, any disputes relating to the event program offered to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

3.5 Our Liability

We will have no liability to pay compensation to You for any failure to properly perform Our services hereunder, where the failure is attributable wholly or in part to Your actions.

We shall have no liability to pay compensation to You for loss, damage or expense incurred for any failure to properly perform Our services, where the failure is:

Attributable to a third party unconnected with the provision of the holiday services, and which was unforeseeable or unavoidable due to unusual and unforeseeable circumstances beyond Our control, the consequences of which could not have been avoided even if all due care had been exercised.
Due to an event which We, even with all due care, could not foresee or forestall. Examples of the above circumstances would be war, riot, civil strife, industrial dispute, terrorist activity, actions of governments or other state bodies, unavoidable technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, avalanche, fire, late delivery, adverse weather conditions or levels of water in rivers, or that any of the above are threatened.

We accept no liability for any complaint, loss, damage, expense or other claim in respect of any aspect of your booking or travel arrangements.

To the extent permissible by law, Our maximum liability to in contract or in tort for any injury, loss, inconvenience, delay, damage to personal property, or liability of any kind shall be limited in all circumstances to an absolute aggregate maximum liability of the total price paid by you for the specific bookings to which such loss relates.

We shall have no liability for economic loss, loss of profit, loss of revenue, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services hereunder or otherwise in connection with these terms, or for any indirect, special or consequential loss or damage.

4.0 Motorcycle rental

We operate motorcycle rental through our own motorcycle fleet and a number of third parties depending on tour location. You will be provided with full terms and conditions prior to rental and give us authorisation to contact these companies and put them in touch with you where required to setup these arrangements.

What follows is a general summary of the likely Terms and Conditions for Motorcycle hire. For the full terms and conditions please refer to the Motorcycle Hire Terms and Conditions Document of the relevant third party prior to signing.

All Tours

Where motorcycle hire is arranged through a reputable third party local supplier. Terms and conditions of motorcycle hire will vary depending on the local supplier and the country in which they operate. Each Participant will be obliged to sign the local terms and conditions of hire on arrival. Each Participant will be required to pay the appropriate deposit to the local supplier prior to hire. In rare circumstances, the local supplier may not be able to provide the exact motorcycle of choice. This may occur due to unforeseen circumstances such as mechanical failure, collision damage or theft of a motorcycle during its previous hire period. In such cases, the local supplier will substitute a similar or better model and no further compensation will be provided to the Participant.

To hire a motorcycle you must produce all documentation requested and the original documents must be available to inspect at the point of hire. Failure to produce suitable documents will mean a motorcycle is unable to be hired to You. In this event We are not liable for any costs or losses as a result of you being unable to take part in the Tour and no refund will be available.

The following is applicable for all Tours that have motorcycle hire as an option:

All bikes are hired subject to availability
A minimum of the legally required third party insurance cover is in place. Participants may be able to increase the level of cover.
No fuel is provided with any motorcycle hire unless explicitly indicated in the tour package.
Accessories provided with the motorcycle hire will be clearly indicated by the rental provider or in the tour package
All Participants will be required to leave a damage excess deposit.
Participants may also be responsible for further charges for motorcycle hire as stated below:
- Fees for late return of the motorcycle
- Fees for not returning the motorcycle with a full fuel tank
- Costs to upgrade insurance cover
- Any additional accessories required.
- Any excess relating to damage or theft of the motorcycle or accessories, keys etc, whosoever caused.
- Any repairs needed for a tyre puncture.

If you have less than 24 months regular riding experience and / or are not aged between 25 and 70 and / or have driving convictions within the last five years then please contact us for prior approval before booking.

In the event of an accident during your hire, should the bike become unusable or un-repairable within your hire period, this is a responsibility of the Rental Supplier and Us to offer no full or partial refunds nor a replacement bike.

In the event of a breakdown then in some circumstances the breakdown cover provided by your rental provider may be able to assist, up to an including provision for a replacement vehicle if the motorcycle cannot be repaired within a certain time. This replacement vehicle may not always be a motorcycle. In the event of a breakdown that delays or interrupts your tour then no full or partial refunds are available from Us.

If you book a tour and cannot ride because you fail to meet any of the criteria in the rental provider’s terms and conditions then no refund on your tour costs will be available.

4.1 Complaints

Where the contract(s) for your motorcycle rental is between you and the Rental Supplier, any queries or concerns relating to the rental should be addressed to them. If you have a problem while on tour, this must be reported to the principal / supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending on the circumstances. If you wish to complain when you return home, contact the principal / supplier in writing. We can assist you with this by providing contact details.

Terms - Training

Bookings of all types are provisional and only confirmed once a minimum deposit is received. If no payment is received your space will not be confirmed and offered to those on a waiting list if booking is within 7 days / 1 week. Bookings made within 7 days require payment in full on the day the booking is made.

It is your responsibility to ensure that you have the correct & valid driving licence & any relevant paperwork on the day of your training or test. Training / Tests cannot proceed without this paperwork and deposits paid will be lost. YOU MUST PROVIDE US WITH THE LICENCE SHARE CODE INFORMATION AHEAD OF YOUR TRAINING.

You can only make changes to your training or tests with at least 5 working days notice without charge. Any last-minute cancellations or changes made within 5 working days will incur relevant costs.

All participants are to behave in a responsible and courteous manner to all other riders, members of staff and the general public throughout the duration of their training. Participants who ride in an irresponsible or dangerous manner will have this noted. If this behaviour continues we reserve the right to call an end to the participants training and any future training without giving a refund of any moneys paid.

Any riders suspected to be under the influence of alcohol or drugs will be refused participation without a refund.

You understand that your participation in a training session with ART is undertaken at your own risk and you understand that the company is not liable for any personal injuries incurred as a result of the actions of the rider.

Even though all fees include a damage waiver and third-party insurance, all Our equipment, including motorcycles and all other property owned by us, must be treated with respect and participants found deliberately abusing our equipment will be politely cautioned and if this behaviour continues, be asked to leave without refund.

The judgement of all staff members is final.

In the event that you do not turn up for your training on time as agreed, We may not carry out the training and a refund will not be given. Nor can it be transferable to another date.

Any credit you have with Us is non-refundable if you have a gap of greater than 3 months between training. A refund of any outstanding credit will only be granted within 3 months of your last training date. A £40 charge will be applied per 3 months including the first 3 months.

Any lost property found/left at our premises or in our property will be left unclaimed for 28 days and held for safekeeping. On the 29th day, we have the right to remove, destroy or sell the unclaimed property.

We will not escort candidates to tests who have review markers on file with the DVSA due to previous incidents at DVSA test centres.

If there are any further questions or queries, please do not hesitate to contact us. Contact details are on our Location & Contact page.

Our terms and conditions are subject to change without notice.